The survey was conducted on behalf of the Department of Political Science, UiO, and was led by K. E. Brofoss. It was part of a major research program funded by the Norwegian Ministry of Government Adm
The Citizen Survey is conducted by the Public Management and eGovernment (Difi) and is one of the largest surveys of public administration in Norway. It will provide a better knowledge base for assess
This standard sets benchmarks to guide public offices in conducting appraisal and disposal processes, including the development of records retention and disposal authorities and the implementation of
Data for journal publication Eckhard, S. & Friedrich, L. (2022). Linguistic features of public service encounters: How spoken administrative language affects citizen satisfaction. Journal of Public Ad
