MTA NYCT Paratransit Drop-off On-Time Performance: Beginning 2018

Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an appointment time. Trips are considered on-time if they are no more than 30 minutes early, and no later than the appointment time.Drop-off On-Time Performance（准时送达绩效）指标用以衡量服务商服务质量，通过比较实际送达时间与客户预约的送达时间来评估。若行程在预约时间前不超过30分钟，或晚于预约时间，则被视为准时送达。