信息技术运维

采用相关的方法、手段、技术、制度、流程和文档等，依据需方提出的服务级别要求，对其所使用的IT运行环境（如基础环境、硬件和软件环境、网络环境等）、IT业务系统等提供的综合服务

This refers to comprehensive services provided for the IT operation environments (such as basic environments, hardware and software environments, network environments, etc.) and IT business systems utilized by the service requester, which are delivered by leveraging relevant methods, means, technologies, policies, processes and documentation in line with the service level requirements specified by the service requester.

搜集汇总

背景与挑战

背景概述

该数据集定义信息技术运维为基于服务级别要求，通过多种技术手段和流程，为IT运行环境和业务系统提供综合性服务的专业领域。