trace信息识别

TRACE信息作为网站访问类故障处理的必备条件，常以图片形式作为客户申告的附件上传。作为工单预处理人员，需要逐跳输入地址、在网管查询以定位断点，耗时耗力。为解决此痛点，电信研究院开发了网站访问工单TRACE识别功能TRACE logs, which are a prerequisite for troubleshooting website access failures, are often uploaded as image attachments when customers submit complaints. Work order preprocessing staff need to input addresses hop by hop and query network management systems to locate fault breakpoints, which is extremely time-consuming and labor-intensive. To address this pain point, the Telecom Research Institute has developed a TRACE recognition function for website access-related work orders.

搜集汇总

背景与挑战

背景概述

该数据集针对网站故障处理中图片形式的TRACE信息识别需求开发，旨在解决人工逐跳查询耗时的问题，提升工单预处理效率。