Channels of Impact: User Reviews when Quality is Dynamic and Managers Respond
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We examine the effect of managerial response on consumer voice in a dynamic quality environment. We argue that, in this environment, the consumer is motivated to write reviews by, in addition to altruism, the possibility that the reviews will impact the quality of the service directly. We examine
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美国国家经济研究局创建时间：
2017-04-01
