National User Survey of Finnish Public Libraries 2013

The survey investigated user perceptions of public libraries in Finland. Main themes included types of library use, library collections, electronic library resources and other services provided, as well as the perceived impact of the services. First, the respondents were asked how often they visited the library they were evaluating, what they normally did when visiting the library, which library services and electronic resources they used, and whether they followed the library on social media. Views were probed on the library as a service environment (e.g. location, opening hours, premises, computers provided). Library collections, electronic library services and customer services were evaluated. The respondents were asked how well the library had succeeded as a whole in providing services and in what way the library's services had benefited them. Background variables included the library evaluated, the respondent's gender, age group, highest education and economic activity.