Fixing frictions: ‘sludge audits’ around the world: How governments are using behavioural science to reduce psychological burdens in public services
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Governments worldwide are increasingly adopting behavioural science methodologies to address "sludge" – the unjustified frictions impeding people' access to government services and exacerbating psychological burdens. Sludge audits, grounded in behavioural science, provide a structured approach for identifying, quantifying, and preventing sludge in...
