Satisfaction study of the users of the Meals at Home service

Satisfaction survey of users of the Meals at Home service. The purpose of this survey is to know the quality perceived by users about the Meals at Home service, as well as to receive their suggestions, in order to establish an improvement plan. The Home Food service is a service aimed at people over 65 who live alone or with people of similar or greater dependence, without a support network, who have difficulties in preparing food or who have health problems caused by a nutritional deficit. Persons under 65 years of age who, due to their special situation of social exclusion or dependence, so require, may also be beneficiaries of the service. The fundamental objective of the service is to provide a compensated and varied diet, preventing situations of malnutrition in the elderly and people with disabilities. In this sense, there are different menus adapted to the different pathologies that users may present. It consists of the distribution of balanced food rations in the elder's own home. The food is made in a centralized kitchen and distributed throughout the homes with adapted transport in perfect conditions of hygiene and safety. The survey explores aspects of the service related to its notoriety, impact, organization and delivery, team of professionals or global assessment, as well as some instruments for prioritizing improvements.居家送餐服务（Meals at Home）用户满意度调查。本次调研旨在了解用户对该服务的感知质量，并收集用户反馈建议，以便制定服务改进方案。本居家餐食服务的服务对象为65岁以上独居或与依赖程度相当/更高的人员共同居住且无社会支持网络、存在膳食制备困难或因营养不足引发健康问题的人群；因社会排斥或依赖等特殊情况确有需求的65岁以下人群，亦可成为本服务的受益对象。本服务的核心目标是为用户提供营养充足且品类多样的膳食，预防老年群体与残障人士出现营养不良状况。据此，服务团队针对用户可能罹患的各类病症，定制了适配的专属餐单。服务的实施形式为将均衡膳食配餐配送至服务对象的自有住所，所有餐食均于中央厨房统一制作，并通过符合卫生与安全标准的适配运输方案，将餐食配送至各服务对象家中。本次调研覆盖服务的多个维度，包括服务知晓度、服务影响、组织与配送流程、专业服务团队、整体满意度评价，以及用于排序改进优先级的相关评估工具。