Quality of service survey April 2021 - Online appointments

The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online booking service for appointments with the offices of the Municipality of Milan, activated from the second half of July 2020 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)). The questionnaire can be completed online by the user after making the reservation and allows them to express their satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the booking. The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete. (*) closed questions only本数据集收录了用于评估米兰市政办公室线上预约服务用户满意度的调查问卷回复详情。该服务于2020年7月下旬启动，符合《数字行政法典（Digital Administration Code）》相关规定，具体依据为第82/2005号立法令第7条第3款，且该条款已由第179/16号立法令第8条第1款修订。 用户可在完成预约后在线填写本问卷，针对该服务的可访问性、便捷性与有效性表达满意度。用户将在预约流程结束时，通过电子邮件接收的链接访问问卷。 本调查结果每月发布于https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete。 (*) 仅包含封闭式问题