企业微信_客服违禁语识别能力

对企业微信会话文本/句子进行违禁语识别，通过大数据平台收集企业微信会话数据，利用业务规则与深度学习方法训练违禁语识别模型，将其封装成为API。实现对客服会话内容涉及到的违禁语、敏感话题、脏话等进行识别，提升一线服务人员话术的合规性。This dataset focuses on prohibited language detection for WeChat Work chat texts and sentences. WeChat Work session data is collected via a big data platform. A prohibited language detection model is trained using business rules and deep learning methods, and then encapsulated into an API. This system enables the detection of prohibited language, sensitive topics, obscenities and other inappropriate content in customer service chat content, thereby improving the compliance of verbal scripts of frontline service staff.

搜集汇总

背景与挑战

背景概述

该数据集基于企业微信会话数据，采用业务规则与深度学习相结合的方法训练违禁语识别模型，最终封装为API用于检测客服对话中的敏感内容，以提升服务合规性。