Coordination mechanisms in humanitarian operations management: a conceptual model of a simulator and a proposal for a humanitarian logistics game

Abstract Humanitarian supply chain management mainly involves logistics decisions that must be made before, during and after a disaster and is one of the standard challenges that relief agents must address. This study developed a conceptual model of an organizational simulator to analyse logistics decisions and proposed a humanitarian logistics game using this model that allows humanitarian relief managers and students to observe disaster scenarios and to experience in context decision making. Methodologically, bibliographic research served as the basis for developing the conceptual model and for proposing the game. Both the model and the proposed game were applied to two case studies involving relief efforts against hunger to validate their usage. The model’s viability and usefulness in training were validated, and its support for decision-making management in humanitarian operations was confirmed.摘要：人道主义供应链管理主要涵盖需在灾前、灾中及灾后制定的物流决策，是救援从业人员必须应对的典型挑战之一。本研究构建了用于物流决策分析的组织模拟器概念模型，并基于该模型提出一款人道主义物流实训游戏，可助力人道主义救援管理者与学员观摩灾害场景、沉浸式体验情境化决策流程。在方法论层面，本研究以文献研究作为概念模型构建与实训游戏方案提出的核心基础。研究将该模型与所提游戏应用于两项抗饥饿救援行动的案例研究，以验证其应用可行性。最终验证了该模型在培训场景中的可用性与实用价值，并证实其可为人道主义救援行动中的决策管理提供有效支撑。