The Influence of Robotic Anthropomorphism And Cuteness Design on Consumer Emotions and Revisit Intentions During Service Failures-Experimental Materials
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资源简介：
This study explored the impact of robotic anthropomorphism and cuteness design in service failures on consumers' negative emotions and revisit intentions through two experiments. The experimental materials included service failure scenarios, robot images, and measurement tools.
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Science Data Bank创建时间：
2025-03-31
