Remote customer support workers worldwide 2015-2018

The share of customer support workers working remotely has declined in the past few years, falling to 27 percent according to a 2018 survey of employees in customer support roles. This compares to 40 percent for the same survey held in 2016.近年来，从事客户支持工作的远程工作者比例有所下降，根据2018年对客户支持岗位员工进行的调查，这一比例降至27%。与之相比，2016年进行的同类调查中，该比例为40%。